Community Management
Followers come for the content, stay for the community. FollowersYA runs your DMs, comments, mentions and groups daily — replying in your voice, defusing issues fast and turning conversations into loyalty.
14m
Avg response time
12.4K
Messages handled
91%
Resolved on first reply
+62
Sentiment
Sample DM
In your voice. Within minutes. Without you.
Every reply runs through a voice-match check before it ships. We log score, tags and outcome so you can audit any conversation, any time.
- Brand-safety moderation
- Documented escalation playbooks
- First-line support handoff
@maya.r
Instagram DM · Order #4821
-
Customer 11:42
Hi! Order #4821 hasn’t shipped yet — getting nervous it’s a gift.
-
You · brand 11:48
Hey Maya — pulled it up. It’s on the truck this afternoon, tracking is just slow to update. I’ll DM the moment it scans.
▸ Voice match: 0.94
-
Customer 11:49
Oh perfect, thank you 🙏
-
You · brand 11:51
Of course. If anything moves weird, we’ve got express on us.
▸ Tagged: shipping · low-risk
Coverage
Tuned to when your audience is actually awake
Heaviest staffing during your peak conversation hours. Standard 4-hour response window during business hours, extended-hours coverage available for global brands.
Staffing intensity · 24h sample
Routing rules
Every message gets tagged. Every tag has a rule.
Detected → muted, deleted on platforms that allow it, reported once per account. Logged.
Acknowledge in 4h, resolve or route to your support inbox with full thread context. Re-check in 24h.
Hold the conversation, escalate to your designated contact within 30 minutes, no public reply without sign-off.
Reply, save, share back, route to creator team for partnerships if relevant.
Clear, no-surprise pricing
A flat monthly retainer covers daily moderation, response and reporting — no per-message pricing, no surprise overage fees.
Community Management Retainer
Dedicated community managers handling daily monitoring, response and moderation across your priority platforms — coverage tuned to your audience.
What's included
- Daily DM, comment & mention coverage
- Voice & tone guidelines
- Crisis & escalation playbooks
- First-line support handling
- Proactive engagement quotas
- Owned community moderation
- Monthly sentiment reporting
- Cross-team handoff workflows
Frequently asked questions
How fast do you respond to messages?
Standard response window is within four business hours during your audience’s peak time zones, with extended-hours coverage available for larger or global brands. Crisis-level mentions are escalated immediately.
How do you write in our voice?
Onboarding includes a tone-of-voice workshop, sample-response approvals and a living playbook. Every community manager is trained on your specific dos, don’ts and example replies before going live.
What happens for sensitive or legal-flavored issues?
Documented escalation rules. Our team holds the conversation, marks it for routing and hands it to your support, legal or PR contact within an agreed window.
Can you also grow our owned communities?
Yes. Discord, Telegram and Facebook Groups can be added to the retainer — programming calendars, rituals, member onboarding and growth tactics included.
Tell us where conversations are happening
Channels, volume, current pain points — we propose coverage windows and a tone playbook in 48 hours.
Message Sent!
Thank you for contacting us. Our team has received your message and will get back to you as soon as possible via email.
Error Occurred
- Reply time
- Reply within 1 business day — usually sooner.
- Onboarding
- Kickoff call + audit within week one.