Frequently Asked Questions
Quick answers to common questions. Need more help? Contact us.
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I've already placed my order. Can I make changes or cancel it?
Once your payment is confirmed, we will send a receipt to your email address within a window of 15 minutes. Once the receipt has been issued and the order processed, we cannot make changes or cancel the order for any reason. For more information, please do not hesitate to contact us.
Could someone find out that I'm using a marketing service?
It is almost impossible unless you share with others our services. We treat all your information under the strictest degree of privacy and confidentiality for each of our clients. Additionally, we work in a discreet and organic way so that your growth does not raise any red flags.
How do subscriptions work on the website?
When you create a subscription we will process your order on a recurring basis and charge the corresponding amount to your registered payment method. You can manage your subscriptions directly from our website or you can also contact us. Subscriptions require account creation and a valid payment method.
How can I request a refund for the payment of my order?
All sales are final. We do not process refunds or accept returns due to the intangible and instantaneous nature of the services provided. All orders will be considered irreversible once payment has been processed successfully through our website.
How is the information provided when placing an order processed?
We store your contact information and order instructions in encrypted form for up to 180 days after the order completion date. Your payment information is processed at the time you place your order and is never stored on our server. All queries made in our system are recorded for internal control.
How long will it take to complete my order?
Our aim is to complete each order as quickly as possible based on your account suggested limits, the traffic available at a given time, quality of your profile and content, service chosen, among other factors. Remember that you can use the Additional Instructions field at the time of placing your order to inform us of the time in which you plan to complete your order so we may accommodate your requested schedule for the rendering of services at our own discretion.
Where does the traffic come from and the users that participate?
All interactions come from real unique users connected to our Advertising Exchanges which allows us to offer you guaranteed premium traffic from more than 100 countries around the world, with the most appropriate placements to boost your presence on social networks effectively.
Is there anything I should take into account before placing my order?
Yes. Remember that we cannot work with profiles or publications that are not available to the public (private). Also keep in mind that any guarantees offered to our services do not apply when your profile contains: forex, trading, icos, drugs, alt-coins, gambling, adult content, sensitive content, defamation, leak of private information, illegal downloads, p2p , piracy, deep fakes, fake news, among others. By placing an order for an account or publication that meets these characteristics, you irrevocably accept this additional condition.
Does the email have to be the one in my account or profile?
We need a contact email address to send you a receipt and other communications regarding your order on our website. You don't need to share the email associated with your Social Media profile.
How long does it take to get a response for emails and chat messages?
We work to answer all inquiries according to each client service level (SLA) for each client. The average response time is approximately 24 hours. On Saturdays, Sundays and holidays, response times may be longer.
Where can I find my order information?
You can find the details of your order in the confirmation email message we sent you when processing your order. You can also find it on your account statement if you paid using Secure Card Payment. Last but not least, you can also view all your orders and manage your information on our secure site.
What hours does the Customer Service team work?
Our customer service team is in constant operation: 7 days a week, 24 hours a day to provide you with specialized attention whenever you need it in the shortest possible time.
Is it legal to use services to boost my Social Media strategies?
There are no laws, regulations or entities that prohibit this type of service, so the use of our services is always unrestrictedly attached to current laws, as well as to the Conditions of Use of each particular service.
Do you need the password of my Social Network profiles to be able to access my account?
No, we do not need your password nor will we enter your profile for any reason. If someone is asking you for access to your profile on our behalf, it is a scam. Be aware.
Do I need to install an app or grant permissions from my Social Network profile?
You don't need to install apps nor are we going to ask you for access to your profile for any reason. If someone is asking you to install an app or access your profile, it is a scam. Watch out.
Why is my card not working when making a purchase?
We accept all cards compatible with 3DS. If your payment is not being authorised, we invite you to contact your bank or card issuer for more information. We display the response returned to us by your card issuer at the time of your purchase. You can also try using another debit or credit card or pay using one of our alternative payment methods available in your country.
Why are my stats not matching or incomplete?
The information contained in most of the applications to measure your statistics from social networks is estimated, limited or invalid, so we are guided directly by our tools. We understand that the information may vary in your App, however, this is due to the lack of precision of some applications made for this purpose.
Can Social Networks block, suspend or ban my profile or remove my posts if I use the services?
We have not evidenced cases of blocks since 2011, suspensions or bans for our customers. In addition, we deliver your order in accordance with the limits and technical regulations of each platform. Please note that we limit our liability to situations not directly related to your use of our service.
Can I place multiple orders at the same time?
Yes, you can make multiple orders of the same or different services to the same or a group of different targets. Orders can be processed simultaneously without inconvenience. Remember that you can add several items to a single order or order them separately: it is up to you and it doesn't changes anything besides tracking.
Can I personally request your services from an advisor?
Yes, you can buy without using our website through our email, WhatsApp or Telegram. There, you can proceed to indicate the service you need to our advisor on duty so that we can send you a direct link to your order, that way you can confirm and make the corresponding payment on our secure website.
Can I use other marketing or related services while an order is in process?
Yes, you can. However, we do not recommend doing it as it might cause interference and result in delays in your order's delivery.
What payment methods are available?
You can see the list of available payment methods in your currency and country on our Payment Methods page or directly when checking out. If you don't see your preferred payment method, contact us so we can work on integrating it.
What happens if my order drops or disappears over time?
We are sorry. In the event that your order has suffered drops over time please contact us to evaluate your case and take the corresponding measures to resolve this inconvenience. Please contact us so we can sort this out right away!
What happens if my order takes longer than I expected?
We are sorry. In the event that your order is taking longer than you expected, we invite you to contact us to review your progress, evaluate your case and take the corresponding measures to resolve this inconvenience. Please contact us so we can sort this out right away!
What happens if the delivery of my order has not started yet?
We are sorry. In case your order has not started yet, it is probably in the queue waiting for other orders to finish being processed. We will try to start (and finish) as soon as possible with your order. Please contact us so we can sort this out right away!
What happens if I did not receive my entire order?
We are sorry. In the event that your order appears as completed but you have not received the full service, please contact us to evaluate your case and take the corresponding measures to resolve this inconvenience.
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