Frequently Asked Questions
Find answers to questions asked by other customers. If you have a question that is not listed here please get in touch with us for more information.
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Once your payment is confirmed, we will send a receipt to your email address within a window of 15 minutes. Once your receipt has been issued and your order has been processed we cannot make changes or cancel your order for any reason. For more information feel free to contact us.
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It is almost impossible, unless you tell others about our services. We treat all your information under the strictest degree of privacy and confidentiality with each of our clients. In addition, we work in a discreet and organic way so that your growth does not raise red flags of any kind.
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When you create a subscription we will process your order on a recurring basis and charge the corresponding amount to your registered payment method. You can manage your subscriptions directly from our website or you can also contact us. Subscriptions require account creation and a valid payment method.
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All sales are final. We do not make refunds or accept returns due to the intangible and instant nature of the services provided. All orders will be considered irrevocable upon successful payment processing through our website. It is only possible to modify or cancel the order during the 15 minutes window following payment or until it is has been processed, whichever comes first. All Wallet balance credits are not refunds, are not redeemable for cash and have no cash value.
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We store your contact information and order instructions in encrypted form for up to 30 days after the order completion date. Your payment information is processed at the time you place your order and is never stored on our server. All queries made in our system are recorded for internal control. We do not share data with third parties, affiliates, etc. nor do we have integration with any external service.
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We aim to complete each order as quickly as possible based on your account suggested limits, the traffic available at a given time, quality of your profile and your content, service chosen, among other factors. Remember that you can use the Additional Instructions field at the time of placing your order to inform us of the time in which you plan to complete your order so we may accomodate your requested schedule for the rendering of services at our own discretion.
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All interactions come from real unique users connected to our Advertising Exchanges which allows us to offer you guaranteed premium traffic from more than 100 countries around the world, with the most appropriate placements to boost your presence on social networks effectively.
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Yes. Remember that we cannot work with profiles or publications that are not available to the public (private). Also keep in mind that any guarantees offered to our services do not apply when your profile contains: forex, trading, icos, drugs, alt-coins, gambling, adult content, sensitive content, defamation, leak of private information, illegal downloads, p2p , piracy, deep fakes, fake news, among others. By placing an order for an account or publication that meets these characteristics, you irrevocably accept this additional condition.
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No. We need a contact email address for sending you a receipt and other communications regarding your order on our website. You do not need to reveal the email address associated with your Social Media profile to us.
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We work to answer all inquiries according to each client's service level (SLA) for each client. The average response time is approximately 24 hours. On Saturdays, Sundays and holidays, response times may be longer.
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You can find the details of your order in the confirmation email message we sent you when processing your order. You can also find it on your account statement if you paid using Secure Card Payment. Last but not least, you can also view all your orders and manage your information on our secure site.
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Our customer service team is in constant operation: 7 days a week, 24 hours a day in order to provide you with specialized attention whenever you need it in the shortest possible time.
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There are no laws, regulations or entities that prohibit this type of service, so the use of our services is always unrestrictedly attached to current laws, as well as to the Conditions of Use of each particular service.
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No, we do not need your password nor will we enter your profile for any reason. If someone is asking you for access to your profile on our behalf, it is a scam. Watch out.
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No, we do not need you to install apps nor are we going to ask you for permissions on your profile for any reason. If someone is asking you to install an app or access your profile, it's a scam. Watch out.
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If your card is being rejected by our payment gateway, we invite you to contact your issuer for more information. We display the information returned to us by your card issuer at the time of your purchase. We do not have additional information about the reason for the rejection of your card payment: your issuing bank can confirm the specific reason for the rejection and how to solve it. You can also try using another debit or credit card or one of our alternative payment methods available in your country.
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The information contained in most of the applications to measure your statistics from social networks is estimated, limited or invalid, so we are guided directly by our tools. We understand that the information may vary in your App, however, this is due to the lack of precision of some applications made for this purpose.
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We have not evidenced cases of blocks since 2011, suspensions or bans for our clients. In addition, we deliver your order in accordance with the limits and technical regulations of each platform. Please note that we limit our liability to situations not directly related to your use of our service.
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Yes, you can make multiple orders to the same or different services to the same or a group of different accounts. Orders can be processed simultaneously without inconvenience. Remember that you can add several items to a single order or order them separately: it's up to you.
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Yes, you can buy without using our website through our WhatsApp chat. There you can proceed to indicate the service you need to our advisor on duty so that we can send you a direct link to your order, that way you can confirm and make the corresponding payment on our secure website.
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Yes you can. However, we do not rehqcommend doing it. In the event that during the processing of your campaign we detect indications that you are using other services at the same time, the guarantees offered in some services do not apply.
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Although we recommend paying your order through Secure Card Payment, when paying you will be able to see the currencies and payment methods available in your region. If we do not accept your preferred payment method, please contact us to evaluate its feasibility of integration to our payment gateway.
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We're sorry. In the event that your order has suffered drops over time please contact us to evaluate your case and take the corresponding measures to resolve this inconvenience. Please contact us so we can sort this out right away!
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We're sorry. In the event that your order is taking longer than you expected, we invite you to contact us to review your progress, evaluate your case and take the corresponding measures to resolve this inconvenience. Please contact us so we can sort this out right away!
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We're sorry. In case your order has not started yet, it is probably in the queue waiting for other orders to finish being processed. We will try to start (and finish) as soon as possible with your order. Please contact us so we can sort this out right away!
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We're sorry. In the event that your order appears as completed but you have not received the full service, please contact us to evaluate your case and take the corresponding measures to resolve this inconvenience.
