Frequently Asked Questions
Hraðsvör við algengum spurningum. Þarftu frekari aðstoð? Hafðu samband við okkur.
Leita í algengar spurningar
Skoðaðu flokka eða leitaðu eftir lykilorði til að finna svör fljótt.
I already placed my order! Can I make changes or cancel it?
Once your payment is confirmed, we will send a receipt to your email address within a window of 15 minutes. Once your receipt has been issued and your order has been processed we cannot make changes or cancel your order for any reason. For more information feel free to contact us.
Could someone find out that I am using a marketing service?
It is almost impossible, unless you tell others about our services. We treat all your information under the strictest degree of privacy and confidentiality with each of our clients. In addition, we work in a discreet and organic way so that your growth does not raise red flags of any kind.
How do subscriptions work on the website?
Þegar þú býrð til áskrift munum við vinna úr pöntun þinni reglulega og taka viðeigandi upphæð af skráða greiðslumáta þínum. Þú getur stjórnað áskriftum þínum beint af vefsíðunni okkar eða haft samband við okkur. Áskriftir krefjast þess að búið sé til aðgang og gilt greiðslumáta.
Hvernig get ég beðið um endurgreiðslu fyrir greiðslu pöntunarinnar minnar?
Allar sölu eru endanlegar. Við vinnum ekki upp endurgreiðslur né tökum við við skilum vegna óáþreifanlegrar og tafarlausrar eðlis þjónustunnar sem veitt er. Öll pöntun teljast óafturkræf þegar greiðsla hefur verið unnin með góðum árangri í gegnum vefsvæði okkar.
How is the data provided when placing an order processed?
We store your contact information and order instructions in encrypted form for up to 30 days after the order completion date. Your payment information is processed at the time you place your order and is never stored on our server. All queries made in our system are recorded for internal control. We do not share data with third parties, affiliates, etc. nor do we have integration with any external service.
How long will it take to complete my order?
We aim to complete each order as quickly as possible based on your account suggested limits, the traffic available at a given time, quality of your profile and your content, service chosen, among other factors. Remember that you can use the Additional Instructions field at the time of placing your order to inform us of the time in which you plan to complete your order so we may accomodate your requested schedule for the rendering of services at our own discretion.
Where does the traffic come from and the users that participate?
All interactions come from real unique users connected to our Advertising Exchanges which allows us to offer you guaranteed premium traffic from more than 100 countries around the world, with the most appropriate placements to boost your presence on social networks effectively.
Is there anything I should take into account before placing my order?
Yes. Remember that we cannot work with profiles or publications that are not available to the public (private). Also keep in mind that any guarantees offered to our services do not apply when your profile contains: forex, trading, icos, drugs, alt-coins, gambling, adult content, sensitive content, defamation, leak of private information, illegal downloads, p2p , piracy, deep fakes, fake news, among others. By placing an order for an account or publication that meets these characteristics, you irrevocably accept this additional condition.
Does the email have to be the one in my account or profile?
No. We need a contact email address for sending you a receipt and other communications regarding your order on our website. You do not need to reveal the email address associated with your Social Media profile to us.
How long does it take to respond to emails and messages?
Við vinnum að því að svara öllum fyrirspurnum samkvæmt þjónustustigi hvers viðskiptavinar (SLA). Meðal svörunartími er u.þ.b. 24 klukkustundir. Á laugardögum, sunnudögum og hátíðisdögum getur svörunartíminn verið lengri.
Where can I find my order information?
You can find the details of your order in the confirmation email message we sent you when processing your order. You can also find it on your account statement if you paid using Secure Card Payment. Last but not least, you can also view all your orders and manage your information on our secure site.
What hours does the Customer Service team work?
Our customer service team is in constant operation: 7 days a week, 24 hours a day in order to provide you with specialized attention whenever you need it in the shortest possible time.
Is it legal to use services to increase my reach and social influence?
Það eru engar lög, reglugerðir eða einingar sem banna þessa tegund þjónustu, svo notkun þjónustunnar okkar er alltaf ótakmarkað tengd gildandi lögum, sem og notkunarskilmálum hvers þjónustuþáttar.
Do you need the password of my Social Network profiles to be able to access my account?
No, we do not need your password nor will we enter your profile for any reason. If someone is asking you for access to your profile on our behalf, it is a scam. Watch out.
Do they need me to install an application or grant permissions from my Social Network profile?
Þú þarft ekki að setja upp forrit né munum við biðja um aðgang að prófílnum þínum af neinu tilefni. Ef einhver biður þig um að setja upp forrit eða fá aðgang að prófílnum þínum er það svik. Varúð.
Afhverju virkar kortið mitt ekki þegar ég geri kaup?
If your card is being rejected by our payment gateway, we invite you to contact your issuer for more information. We display the information returned to us by your card issuer at the time of your purchase. We do not have additional information about the reason for the rejection of your card payment: your issuing bank can confirm the specific reason for the rejection and how to solve it. You can also try using another debit or credit card or one of our alternative payment methods available in your country.
Why are my stats not matching or incomplete?
The information contained in most of the applications to measure your statistics from social networks is estimated, limited or invalid, so we are guided directly by our tools. We understand that the information may vary in your App, however, this is due to the lack of precision of some applications made for this purpose.
Can Social Networks block, suspend or ban my profile or publication if I use the services?
We have not evidenced cases of blocks since 2011, suspensions or bans for our clients. In addition, we deliver your order in accordance with the limits and technical regulations of each platform. Please note that we limit our liability to situations not directly related to your use of our service.
Can I place multiple orders at the same time?
Sí, podeu fer diverses comandes del mateix o diferents serveis per al mateix o un grup de diferents objectius. Les comandes es poden processar simultàniament sense cap inconvenient. Recordeu que podeu afegir diversos articles a una sola comanda o demanar-los per separat: depèn de vosaltres i no canvia res, excepte el seguiment.
Can I personally request your services from an advisor?
Yes, you can buy without using our website through our WhatsApp chat. There you can proceed to indicate the service you need to our advisor on duty so that we can send you a direct link to your order, that way you can confirm and make the corresponding payment on our secure website.
Can I use other marketing or related services while an order is in process?
Yes you can. However, we do not rehqcommend doing it. In the event that during the processing of your campaign we detect indications that you are using other services at the same time, the guarantees offered in some services do not apply.
What payment methods are available on the website?
Although we recommend paying your order through Secure Card Payment, when paying you will be able to see the currencies and payment methods available in your region. If we do not accept your preferred payment method, please contact us to evaluate its feasibility of integration to our payment gateway.
What happens if my order disappears over time?
Því miður. Ef pöntun þín hefur orðið fyrir lækkunum með tímanum, vinsamlegast hafðu samband við okkur til að meta málið þitt og grípa til viðeigandi ráðstafana til að leysa þetta óþægindi. Vinsamlegast hafðu samband við okkur svo við getum leyst þetta strax!
What happens if my order takes longer than I expected?
Því miður. Ef pöntun þín tekur lengri tíma en þú bjóst við, bjóðum við þér að hafa samband við okkur til að fara yfir framvindu, meta málið þitt og grípa til viðeigandi ráðstafana til að leysa þetta óþægindi. Vinsamlegast hafðu samband við okkur svo við getum leyst þetta strax!
What happens if my order has not started yet?
Því miður. Ef pöntun þín hefur ekki hafist enn, er hún líklega í biðröð og bíður eftir að aðrar pantanir klárist. Við munum reyna að hefja (og ljúka) pöntun þinni eins fljótt og auðið er. Vinsamlegast hafðu samband við okkur svo við getum leyst þetta strax!
What happens if I did not receive my entire order?
Við biðjumst velvirðingar. Ef pöntun þín birtist sem lokið en þú hefur ekki fengið alla þjónustuna, vinsamlegast hafðu samband við okkur til að meta málið þitt og grípa til viðeigandi ráðstafana til að leysa þennan óþægindum.
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