Frequently Asked Questions
Find answers to questions asked by other customers. If you have a question that is not listed here please get in touch with us for more information.
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Once your payment is confirmed, we will send a receipt to your email address within a window of 15 minutes. Once the receipt has been issued and the order processed, we cannot make changes or cancel the order for any reason. For more information, please do not hesitate to contact us.
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It is almost impossible unless you share with others our services. We treat all your information under the strictest degree of privacy and confidentiality for each of our clients. Additionally, we work in a discreet and organic way so that your growth does not raise any red flags.
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When you create a subscription, we will process your order on a recurring basis and charge the corresponding amount to your registered payment method. You can manage your subscriptions directly from our website or contact us as well. Subscriptions require account creation and a valid payment method.
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All sales are final. We do not process refunds or accept returns due to the intangible and instantaneous nature of the services provided. All orders will be considered irreversible once payment has been processed successfully through our website.
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We store your contact information and order instructions in encrypted form for up to 180 days after the order completion date. Your payment information is processed at the time you place your order and is never stored on our server. All queries made in our system are recorded for internal control.
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Our aim is to complete each order as quickly as possible based on your account suggested limits, the traffic available at a given time, quality of your profile and content, service chosen, among other factors. Remember that you can use the Additional Instructions field at the time of placing your order to inform us of the time in which you plan to complete your order so we may accommodate your requested schedule for the rendering of services at our own discretion.
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All interactions come from real unique users connected to our Advertising Exchanges which allows us to offer you guaranteed premium traffic from more than 100 countries around the world, with the most appropriate placements to boost your presence on social networks effectively.
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Yes. Remember that we cannot work with profiles or publications that are not available to the public (private). Also keep in mind that any guarantees offered to our services do not apply when your profile contains: forex, trading, icos, drugs, alt-coins, gambling, adult content, sensitive content, defamation, leak of private information, illegal downloads, p2p , piracy, deep fakes, fake news, among others. By placing an order for an account or publication that meets these characteristics, you irrevocably accept this additional condition.
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We need a contact email address to send you a receipt and other communications regarding your order on our website. You don't need to share the email associated with your Social Media profile.
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We work to answer all inquiries according to each client's service level (SLA) for each client. The average response time is approximately 24 hours. On Saturdays, Sundays and holidays, response times may be longer.
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You can find the details of your order in the confirmation email message we sent you when processing your order. You can also find it on your account statement if you paid using Secure Card Payment. Last but not least, you can also view all your orders and manage your information on our secure site.
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Our customer service team is in constant operation: 7 days a week, 24 hours a day to provide you with specialized attention whenever you need it in the shortest possible time.
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There are no laws or entities that prohibit this social media advertisement service, the use of our services is always unrestrictedly following the current laws and best industry practices.
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No, we do not need your password nor will we enter your profile for any reason. If someone is asking you for access to your profile on our behalf, it is a scam. Be aware.
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No, we do not need you to install apps nor are we going to ask you for permissions on your profile for any reason. If someone is asking you to install an app or access your profile, it's a scam. Be aware.
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We accept all cards compatible with 3DS. If your payment is not being authorised, we invite you to contact your bank or card issuer for more information. We display the response returned to us by your card issuer at the time of your purchase. You can also try using another debit or credit card or pay using one of our alternative payment methods available in your country.
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The information contained in most of the applications to measure your statistics from social networks is estimated, limited or invalid, so we are guided directly by our tools. We understand that the information may vary in your App, however, this is due to the lack of precision of some applications made for this purpose.
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We have not evidenced cases of blocks since 2011, suspensions or bans for our clients. In addition, we deliver your order in accordance with the limits and technical regulations of each platform. Please note that we limit our liability to situations not directly related to your use of our service.
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Yes, you can make multiple orders to the same or different services to the same or a group of different accounts. Orders can be processed simultaneously without inconvenience. Remember that you can add several items to a single order or order them separately - it's up to you.
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Yes, you can buy without using our website through our email, WhatsApp or Telegram. There, you can proceed to indicate the service you need to our advisor on duty so that we can send you a direct link to your order, that way you can confirm and make the corresponding payment on our secure website.
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Yes, you can. However, we do not recommend doing it as it might cause interference and result in delays in your order's delivery.
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You can see the list of available payment methods in your currency and country on our Payment Methods page or directly when checking out. If you don't see your preferred payment method, contact us so we can work on integrating it.
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If you notice your order quantity decreasing or disappearing over time, please contact us immediately. We'll evaluate your case and take prompt action. We guarantee either a refill or a refund - just reach out to us, and we'll resolve the issue as quickly as possible.
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If your order hasn't started delivery, it may be due to order priority or high processing volumes. Please contact us to check your order's status and get an updated timeline. We'll review your case and address any issues promptly.
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If your order delivery hasn't started yet, it's in our processing queue. We prioritize orders based on priority among other multiple variables. We'll begin processing and delivering your order as soon as possible. For more details about your order status, please contact our customer service team.
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If your order shows as completed but you haven't received the full service, please wait a few minutes or contact us. We'll review your order and take steps to resolve any issue promptly.
